Terms & Conditions
Last updated: 4 September 2026These terms and conditions apply to all quotes, bookings and work carried out by Hive Property Solutions ("Hive", "we", "us") for lawn mowing, landscaping and handyman services across Brisbane and surrounds. By requesting a quote or booking a service, you agree to these terms.
1. Quotes & Pricing
Most standard mowing, landscaping and handyman jobs run off our set price list, so the cost is known before we arrive. For larger or more complex jobs, we provide a free quote where the job is valued at $2,000 or more (excl. GST). A call-out fee applies for an on-site quote on smaller jobs — we will always confirm which applies before booking a site visit.
Quotes are valid for 30 days from the date issued, after which prices may be revised. All prices are in Australian dollars and, unless stated otherwise, exclude GST.
2. Bookings & Access
To carry out a booking, we need safe and reasonable access to the property, including any gate codes, pet restraint, and clearance of the work area. If we're unable to access the property or safely complete a job on the scheduled day due to circumstances outside our control (locked gates, restrained pets not restrained, obstructed access), a call-out fee may apply and the job will need to be rescheduled.
Please let us know in advance about irrigation lines, underground services, buried pipework or anything else that could be damaged during mowing, digging or landscaping work.
3. Weather & Rescheduling
Where weather or site conditions make a job unsafe or impractical (waterlogged ground, storm activity, extreme heat), we'll reschedule to the next available date at no extra charge. We'll always try to give as much notice as possible.
4. Cancellations
We ask for at least 24 hours' notice to cancel or reschedule a booking. Cancellations made with less notice may incur a call-out fee to cover crew and travel time already committed.
5. Payment
Payment is due within 7 days of invoice unless otherwise agreed in writing, such as for standing commercial or body corporate arrangements. We accept cash, bank transfer or card.
6. Landscaping & Plant Material
While we take care in plant selection, placement and installation, plant survival can be affected by factors outside our control — including weather, watering, soil conditions and pests after installation. We do not warrant the survival of plants, turf or garden installations beyond the completion of the job, unless a specific warranty is agreed in writing for a particular project.
7. Third-Party Contractors
Specialist work such as retaining walls and paving is delivered through our trusted contractor partners rather than directly by Hive. We manage these jobs on your behalf, and a Hive team member is on site throughout. Where subcontractors are used for any part of a job, a Hive staff member is always present to oversee the work.
8. Photography
We may take before-and-after photos of completed work for our own records, quality checks and marketing (including our website and social media). If you'd prefer your property isn't featured, just let us know when booking and we'll leave it out.
9. Liability & Insurance
Hive Property Solutions carries public liability insurance for the work we carry out. To the extent permitted by law, we are not liable for indirect or consequential loss arising from our services, and our liability for any failure to supply services is limited to re-supplying the service or refunding the cost of having it re-supplied. Nothing in these terms excludes any guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
10. Website Use & Intellectual Property
The content of this website, including text, photos and branding, is owned by Hive Property Solutions and may not be copied or reused without written permission.
11. Governing Law
These terms are governed by the laws of Queensland, Australia.
12. Contact
Questions about these terms can be sent to info@hivepropertysolutions.com.au or by calling 0438 860 422.